My goal was to test the usability and understand the user’s perception of ease of completion vs. value provided. The results were outstanding. Over 80% of testers considered it an "Excellent Experience", and the average System Usability Scale (SUS) rating was 76.5.
The qualitative insights gained were the most impactful:
- Tooltips were needed to better define the questions.
- The questionnaire was easy to fill out, and users found it a valuable use of their time.
- The progress bar confused users more than it helped them.